Terms and Conditions
By accessing the Hayven Wellness website, booking an appointment, purchasing a service, or otherwise using our services, you agree to these Terms & Conditions.
1. Services
Hayven Wellness provides wellness, aesthetic, skincare, and other healthcare-related services as described on our website and during the consultation process.
Services are provided only when clinically appropriate and after the necessary consultation, screening, informed consent, and medical evaluation.
The availability of a service does not guarantee that an individual will be eligible to receive that service. Hayven Wellness reserves the right to decline or modify treatment when medically appropriate.
2. Medical Services
Information presented on this website is intended for general educational and informational purposes. Website content does not establish a clinician-patient relationship.
A clinician-patient relationship is established only through the appropriate clinical process and in accordance with applicable laws and professional standards.
Individual treatment recommendations are based on the patient's medical history, examination, goals, contraindications, and clinical judgment.
3. Appointments
Appointments may be scheduled through our online booking system or by contacting Hayven Wellness.
Patients are responsible for providing accurate and complete information during scheduling, registration, and intake.
Hayven Wellness may require completion of medical history, consent forms, identification, or other information before treatment.
4. Pricing and Payment
Prices for services are displayed on the website or communicated before treatment whenever reasonably possible.
Payment is due according to the payment terms presented at the time of purchase or appointment.
Prices may change periodically. Any applicable price, promotion, package, or membership terms will be communicated at the time of purchase.
5. Cancellation, Rescheduling & Refunds
Hayven Wellness understands that plans change.
Appointments canceled 24 hours or more before the scheduled appointment time are eligible for a full refund when a payment has already been collected, subject to any specific service or promotional terms disclosed at purchase.
Cancellations made less than 24 hours before an appointment, same-day cancellations, and missed appointments may be subject to a no-show fee. The provider reserves the right to refuse service and future bookings for repeat policy violations.
Certain services, products, packages, memberships, deposits, or promotional purchases may have additional cancellation or refund terms that will be disclosed before purchase.
Services that have already been rendered are generally not refundable.
If you believe you were incorrectly charged or have a question about a refund, please contact us at niknik@hayvenwellness.com.
6. Results
Individual results vary.
No specific cosmetic, aesthetic, wellness, or medical outcome can be guaranteed. Results may depend on factors including age, genetics, medical history, lifestyle, skin condition, adherence to treatment recommendations, and other individual factors.
Before-and-after photographs, testimonials, or other examples presented on our website or social media are for illustrative purposes and do not guarantee that another individual will achieve the same results.
7. Products and Prescriptions
When medications, compounded products, supplements, or other healthcare products are prescribed or recommended, they are provided based on individual clinical assessment and applicable laws.
A prescription does not guarantee that a medication will be appropriate indefinitely. Continued treatment may require follow-up evaluation.
Patients are responsible for following medication instructions and notifying their healthcare provider of relevant medical changes, allergies, adverse reactions, or new medications.
8. Website Content
We make reasonable efforts to maintain accurate and current website information. However, website content may occasionally contain errors, omissions, outdated information, or typographical errors.
Hayven Wellness reserves the right to update, correct, or change website content, services, prices, and availability at any time.
9. Third-Party Services
Our website may use third-party services for functions such as scheduling, payment processing, analytics, communications, forms, patient portals, or other business operations.
Use of third-party services may be subject to those providers' own terms and privacy policies.
10. Prohibited Use
You agree not to use this website for unlawful purposes or in a manner that could damage, disable, overburden, or impair the website or interfere with another person's use of the website.
11. Limitation of Liability
To the extent permitted by applicable law, Hayven Wellness is not responsible for losses resulting from unauthorized access to information caused by circumstances outside our reasonable control, interruptions in website availability, third-party services, or reliance on general website information without obtaining appropriate individualized medical advice.
Nothing in these Terms is intended to waive or limit any rights or protections that cannot legally be waived or limited.
12. Changes to These Terms
Hayven Wellness may update these Terms & Conditions periodically. The “Last Updated” date at the bottom of this page indicates when the terms were most recently revised.
13. Contact
Questions regarding these Terms & Conditions may be directed to:
Hayven Wellness PLLC
Email: niknik@hayvenwellness.com
Effective Date: August 18, 2026