Cancellation and Refund Policy
Hayven Wellness is committed to making scheduling and payment policies clear before services are purchased.
Appointment Cancellations
Appointments canceled 24 hours or more before the scheduled appointment time are eligible for a full refund when applicable.
Appointments canceled with less than 24 hours' notice, same-day cancellations, and missed appointments may be subject to a cancellation or no-show fee.
Services Already Provided
Payments for services that have already been performed are non-refundable.
Because treatment outcomes vary between individuals, dissatisfaction with your progress or an aesthetic result does not automatically qualify for a refund. If you have questions or concerns, please reach out to your treating provider for appropriate follow-up, treatment adjustments, or other corrective options.
Products and Medications
Refund eligibility for packages, memberships, deposits, or promotional purchases may vary and will be communicated before purchase.
Once a prescription medication or other regulated healthcare product has been dispensed, returned medication cannot be refunded, as these are not accepted for resale or reuse.
Refund Requests
If you believe you are entitled to a refund or believe you were charged in error, please contact:
Please include your name, appointment date, and a brief description of the issue.
Hayven Wellness will review refund requests according to the applicable service terms and applicable law.
Contact Hayven Wellness
Hayven Wellness PLLC
Email: niknik@hayvenwellness.com
For medical questions related to an existing treatment, please use the secure communication method or patient portal provided by Hayven Wellness whenever available.
Effective Date: August 18, 2026